Emergency Plumber in Cleveland, NC

A slab leak is a leak in a supply or drain pipe that runs beneath your concrete foundation. Because the pipe is under the slab, water from the leak doesn't surface immediately - it migrates through the concrete and soil, often showing up first as warm spots on the floor, unexplained water bill increases, or the sound of water running when everything in the house is off. Left unaddressed, slab leaks cause significant structural damage: the water erodes the soil under the slab, which can lead to foundation settling, concrete cracking, and mold growth in the subfloor. Detection is done non-invasively using acoustic listening equipment and thermal imaging cameras. Once pinpointed, the repair is typically done through a targeted access cut rather than breaking up large sections of floor.

The answer depends on the unit's age and what failed. Below 8 years old: repair almost always makes sense unless the tank itself is leaking (tank leaks cannot be repaired - only the tank body holding the water). Between 8–12 years: evaluate the repair cost versus replacement. A failed heating element ($150–$250) is worth repairing. A failed thermostat ($100–$200) is worth repairing. A leaking tank or a repair that costs more than 50% of a new unit is the tipping point for replacement. Over 12 years with any internal failure: replacement is typically the right financial decision because the remaining life expectancy doesn't justify the repair cost. We give you the honest math, not the most profitable recommendation.

Polybutylene (PB) is a grey or dull blue flexible plastic pipe installed in millions of U.S. homes from approximately 1978 to 1995. Look under your kitchen or bathroom sink at the supply lines - PB is distinctly grey and has a matte plastic texture, different from the shiny metal of copper or braided stainless lines. If you find it, yes, you should take it seriously: PB degrades from the inside out when exposed to chlorinated water, developing micro-fractures that eventually cause sudden failures with no warning. Most insurance carriers now flag or exclude PB homes. Replacement with PEX is the permanent solution - it's a significant project but eliminates the risk completely.

Stop the water immediately. Your main water shutoff valve is the single most important thing to know in your home. It's typically located near the water meter (outside in warm climates, inside near the front wall or in a utility closet in cold climates). Turn it clockwise until fully closed. Once the water supply is cut, the flooding stops. Then call us - 877-365-2933, answered live 24/7. While you wait, move valuables off wet floors and avoid running electrical devices in wet areas. We'll guide you through next steps on the phone before we even arrive.